Frequently Asked Questions
Everything you need to know about your billiards and pool equipment orders.
How long does it take for my pool cue to ship?
Most in-stock items ship within 24 hours. If you have requested a specific tip change or customization, please allow an additional 1-2 business days for our professional cue technicians to complete the work.
Do you offer international shipping for billiard supplies?
Yes, we ship worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any applicable customs duties or taxes.
What is your return policy on cues and shafts?
We offer a 60-day money-back guarantee. If you are not satisfied with your purchase, you can return it in new and unused condition for a full refund or exchange, excluding shipping costs.
Can I request a specific weight for my pool cue?
Absolutely. Most of our cues allow for weight selection. You can specify your preferred weight in ounces on the product page, and we will adjust the weight bolt system to match your request before shipping.
Do you provide professional cue tip replacement services?
Yes, Seybert's offers a wide variety of performance tips. You can select a custom tip when purchasing a new shaft or cue, and our experts will install it using precision lathes to ensure perfect playability.
Are the products covered by a manufacturer warranty?
Yes, all new cues and shafts sold by Seybert's carry the full manufacturer's warranty against defects. We are an authorized dealer for all brands we carry, ensuring your investment is protected.